Support
Stuck, confused, or spotted something wrong? Email [email protected]. A real person reads every message, usually within a day.
When you write in, it helps to include
- Your iPhone model and iOS version
- The app version (Athlete tab, at the bottom: for example
v1.12) - Whether you use Strava or Apple Health as your workout source
- A screenshot, if something looks wrong
Pryma Plus
How do I cancel?
Subscriptions are billed by Apple, so you cancel in your Apple ID: iPhone Settings → your name → Subscriptions → Pryma. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Plus until the end of the period you have paid for. Cancelling a free trial before it ends means you are never charged.
I bought Plus but the app shows the free version
Open the paywall (tap any gold bar, then “See all plans”) or Athlete → Pryma Plus, and tap Restore purchase. Make sure the phone is signed into the same Apple ID you bought with. If it still does not unlock, email us with the Apple receipt number.
Can I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. We cannot issue them ourselves, but tell us what went wrong so we can fix it.
What does Plus include?
The projected effect of each Best Move option on tomorrow's readiness and balance, the full “why it moved” story behind your score, 14 and 28 day trends, HRV through the day, and the 7-day HRV and resting heart rate charts. Your score itself is the same for everyone.
Data sources
Strava is not syncing
Pull down on the Today screen to sync. If Pryma no longer appears under Strava → Settings → My Apps, sign out of Pryma and sign in with Strava again. New activities normally arrive within a few minutes of Strava processing them.
Apple Health shows nothing
Check iPhone Settings → Health → Data Access & Devices → Pryma, and allow Workouts, Heart Rate, Heart Rate Variability, Resting Heart Rate and Sleep. Sleep, HRV and resting heart rate need an Apple Watch worn overnight.
Can I switch between Strava and Apple Health?
Not yet from inside the app; it is on the roadmap. For now, email us and we will switch your account.
Your account
Delete my account and data
Athlete → My Account → Delete account. This permanently removes your profile, workouts, feedback and Strava connection from our servers and cannot be undone. An active subscription must still be cancelled in your Apple ID settings (see above).
Get a copy of my data
Email [email protected] from the address linked to your account and we will send an export within 30 days.
About the score
Readiness combines your recent training load (fitness and fatigue), how consistent you have been, and, if you share them, last night's sleep and heart signals, into a 0 to 100 score with one plain-language call for the day. It is guidance, not medical advice: if you feel pain, dizziness or unusual fatigue, see a qualified professional.